SA-PR-GA-1-V1F Procedure de Reclamation
This document describes the procedure in case a grievance is submitted. The procedure is open to anyone who has a grievance against a member (producer or supply chain actor) a certification body (CB), or against UTZ. The grievance must be about compliance with UTZ’s policies and procedures. The grievance cannot be about contractual obligations between members and / or CBs that go beyond UTZ’s policies and procedures. Also, no claims for financial compensation are accepted.