All exception requests made under this covid policy need to be sent to Each request will be reviewed and approved by Rainforest Alliance before it can be implemented. You will be informed accordingly. Also if the request is approved, extensions will be requested differently based on the applicable traceability system: RA certificates - all extensions are handled by S&A Officers UTZ certificates Cocoa, tea extensions: TP extensions issued by Tech support in GIP Coffee, Hazelnut: Time and Volume Extensions can be requested directly by CBs in MTT